Terms of Service

Effective Date: April 25, 2026

1. Introduction

Dear User, welcome to a place built to help you preserve your most meaningful stories, memories, and life experiences for generations to come.

These Terms of Service govern your access to and use of our Services and apply to all Users who visit or interact with them.

By registering an Account, accessing, or using the Services in any way, you confirm that you have read and understood these Terms, that you have the legal capacity to enter into a binding agreement, and that you agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. We encourage you to read all three documents carefully.

If you do not agree with any part of these Terms, please discontinue use of the Services immediately.

For questions, additional information, or complaints, please contact Us at legal@nemosa.app.

2. Definitions

For the purposes of these Terms, the following terms shall have the meanings set out below:

“Terms” means these Terms of Service, available at nemosa.app/terms-of-service, as amended from time to time (hereinafter — “Terms,” “Agreement”).

“Company” means LLC “NEMOSA”, a legal entity operating the Services at nemosa.app, which acts as the Data Controller in respect of your Personal Data (hereinafter — “Company,” “We,” “Us,” “Our”).

“Services” means all features and functionalities offered by the Company, including the nemosa.app website and the NEMOSA mobile application (available on iOS and Android), voice transcription, AI-powered autobiographical content generation, story-sharing, and printed book ordering (hereinafter — “Services,” “Platform,” “App,” “Features,” “Functionality”).

“User” means any individual aged 18 or over who creates an Account or uses the Services (hereinafter — “User,” “You,” “Your”).

“Account” means the personal account created by a User to access and use the Services.

“AI Autobiographer” means the artificial intelligence feature of the Services that engages Users in conversation to help them record, structure, and narrate their personal stories and life experiences.

“User Content” means any text, audio recordings, photographs, personal narratives, stories, memories, or other materials submitted, uploaded, or otherwise provided by the User through the Services (hereinafter — “User Content,” “Content”).

“AI-Generated Content” means stories, narratives, summaries, or other content produced by the AI Autobiographer based on User Content and input provided by the User.

“Minutes” means the units of time purchased by the User to access the AI Autobiographer beyond the Free Tier allocation (hereinafter — “Minutes,” “Credits”).

“Free Tier” means the complimentary allocation of AI Autobiographer access provided to every User at no charge upon registration, the current duration of which is published on our website at nemosa.app and may be updated from time to time at our sole discretion.

“Printed Book” means a physical printed copy of a User’s autobiographical content ordered through the Services and fulfilled by a third-party print-on-demand partner.

“Intellectual Property” means all patents, trademarks, trade names, service marks, copyrights, trade secrets, know-how, and any other intellectual property rights recognised in any jurisdiction.

“Third-Party Services” means any external websites, applications, platforms, or services that are linked to or integrated with the Services but are not operated or controlled by the Company.

3. Eligibility and Account Registration

Eligibility. The Services are intended for use by individuals aged 18 or over. By creating an Account, you confirm that you meet this age requirement and that you have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.

Account Registration. To access most features of the Services, you must create an Account. You may register using your email address or through a supported third-party login provider such as Google or Apple. You agree to provide accurate, current, and complete information during registration and to keep your Account information up to date at all times.

Account Security. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify Us immediately at legal@nemosa.app if you become aware of any unauthorised use of your Account or any other security breach. We will not be liable for any loss or damage arising from your failure to protect your Account credentials.

4. Description of Services

We provide an AI-powered autobiographical platform designed to help Users preserve their life stories, memories, and personal experiences in a meaningful and lasting format. The Services currently include the following features:

AI Autobiographer. The core feature of the Services. The AI Autobiographer engages Users in guided voice conversations, asking thoughtful and personalised questions to help them articulate, recall, and structure their personal stories, memories, and life experiences. Each conversation is recorded, automatically transcribed, and processed by artificial intelligence to generate polished written autobiographical narratives.

Story Library. A personal archive where Users can view, organise, edit, and manage all of their AI-Generated Content, uploaded photos, and other materials. The Story Library serves as the central hub of the User’s autobiographical journey, providing easy access to all past sessions, generated narratives, and uploaded media.

Story Sharing. Users may choose to make their stories publicly available by publishing them through the Services. Upon publication, each story is assigned a unique generated URL that can be shared with anyone — family, friends, or the wider public. Published stories remain accessible to anyone with the link for as long as the User chooses. The User retains full control over their published content at all times and may unpublish any story at any moment, after which it will no longer be accessible via the generated URL. Users are solely responsible for the content they choose to publish and for deciding with whom they share the link.

Printed Book Ordering. Users may order a professionally designed and printed physical copy of their autobiographical content through the Services. The Printed Book compiles the User’s stories, narratives, and photos into a keepsake volume suitable for gifting or preservation. Printed Books are fulfilled by a third-party print-on-demand partner. Additional terms specific to Printed Book orders are set out in Section 12 of these Terms.

We reserve the right to modify, expand, suspend, or discontinue any feature of the Services at any time, provided that We will make reasonable efforts to notify Users of any material changes that affect their access to content or paid features.

5. Payments and Refunds

5.1 Free Tier

Upon registration, every User receives a complimentary allocation of AI Autobiographer access at no charge, the current duration of which is published on our website at nemosa.app and may be updated from time to time at our sole discretion. Free Tier minutes are allocated once per Account and do not renew. They are provided as-is and We make no guarantee of their continued availability. We reserve the right to modify the Free Tier allocation at any time, provided that any such change will not affect minutes already allocated to existing Users.

5.2 Purchasing Minutes

Additional AI Autobiographer time beyond the Free Tier is available for purchase as top-up credits (“Minutes”). Minutes are sold in packages, the details and pricing of which are displayed within the App at the time of purchase. All prices are inclusive of applicable taxes unless otherwise stated.

Minutes are personal to your Account and may not be transferred, gifted, sold, or shared with other Users. Purchased Minutes do not expire provided your Account remains active.

5.3 Payment Processing

All payments are processed by our third-party payment processor. By making a purchase, you agree to the payment processor’s terms and conditions. We do not store your payment card details. In the event of a failed payment, We will notify you and your purchase will not be completed until payment is successfully processed.

5.4 What Happens When You Run Out of Minutes

When your Minutes balance reaches zero, you will retain full access to all content previously created and stored in your Account, including your Story Library, AI-Generated Content, and uploaded materials. However, you will not be able to initiate new or continue active AI Autobiographer conversations until you purchase additional Minutes or, if applicable, until your Free Tier allocation has been used.

5.5 Refunds

If you are unsatisfied with your purchase, you may request a refund for unused Minutes within 14 days of the date of purchase by contacting Us at legal@nemosa.app. Refunds will only be issued for Minutes that have not yet been used at the time of the request. The refund amount will be calculated based on the per-minute price applicable at the time of the original purchase, regardless of any price changes that may have occurred subsequently. Once Minutes have been consumed, they are non-refundable. We reserve the right to decline refund requests that We reasonably believe are made in bad faith or in abuse of this policy. This does not affect any statutory rights you may have under applicable consumer protection law in your jurisdiction.

5.6 Pricing Changes

We reserve the right to change the pricing of Minutes packages at any time. Price changes will not affect Minutes already purchased. We will provide reasonable advance notice of any pricing changes through the App or by email.

5.7 Taxes

All prices displayed in the App are inclusive of any applicable taxes. Where We are required by law to collect and remit taxes on your behalf, such taxes will be included in the price shown at checkout.

6. User Content

6.1 Ownership of User Content

You retain full ownership of all User Content you submit, upload, or otherwise provide through the Services. These Terms do not transfer any ownership of your User Content to the Company.

6.2 Licence Granted to Us

To provide you with the Services, We need your permission to access and process the Content you share with Us. By submitting Content through the Services, you grant Us the right to store, transcribe, and use it solely for the purpose of generating your autobiographical narratives and delivering the Services to you. We will never use your Content for any other purpose without your explicit consent.

This permission lasts only as long as your Content remains in your Account. When you delete a story or close your Account, We no longer have the right to use that Content, subject to any retention obligations described in our Privacy Policy.

6.3 Your Responsibilities Regarding User Content

By submitting User Content, you represent and warrant that:

6.4 Content Moderation

We reserve the right, but are not obligated, to review, monitor, or remove User Content at our sole discretion if We reasonably believe it violates these Terms or applicable law. We will make reasonable efforts to notify you if your Content is removed, unless prohibited from doing so by law.

6.5 Content Backup

We invest significantly in the security and reliability of our infrastructure to keep your Content safe. However, as with any digital platform, no system can guarantee absolute protection against unforeseen technical events. We therefore encourage you to keep personal copies of any Content that is particularly meaningful to you. In the unlikely event of data loss resulting from circumstances beyond our reasonable control, our liability will be limited as described in Section 13 of these Terms.

7. AI-Generated Content

7.1 How AI-Generated Content Is Created

The AI Autobiographer uses your voice recordings, transcriptions, and personal narratives to generate written autobiographical content on your behalf. The quality, accuracy, and tone of AI-Generated Content depends on the information you provide and the nature of your conversations with the AI Autobiographer.

7.2 Ownership of AI-Generated Content

AI-Generated Content produced through your use of the Services is made available to you for your personal use. As between you and the Company, you are considered the owner of the AI-Generated Content generated from your User Content, subject to the licence granted to the Company in Section 6.2 and subject to applicable law regarding AI-generated works in your jurisdiction.

7.3 Accuracy and Limitations

AI-Generated Content is produced by an automated system and may contain inaccuracies, errors, omissions, or unintended interpretations of the information you provided. You are solely responsible for reviewing AI-Generated Content before sharing, publishing, or ordering it in printed form. The Company makes no warranty as to the accuracy, completeness, or fitness for any particular purpose of AI-Generated Content.

7.4 No Professional Advice

Nothing in the AI-Generated Content constitutes legal, medical, financial, psychological, or any other form of professional advice. The AI Autobiographer is a storytelling and narrative tool only.

7.5 Sensitive Content

The AI Autobiographer may, in the course of conversation, collect or process information that is particularly sensitive in nature, including information about your health, family relationships, personal beliefs, or emotional experiences. You provide this information voluntarily and at your own discretion. We treat all such information with the highest standard of care, as described in our Privacy Policy.

8. Intellectual Property

8.1 Our Intellectual Property

The Services, including but not limited to the Platform, App, website, design, layout, graphics, software, algorithms, AI models, brand name, logo, trademarks, and all related technology, are the exclusive property of the Company or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Company’s Intellectual Property.

8.2 Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial purposes in accordance with these Terms. This licence does not permit you to:

8.3 Feedback

We love hearing from our Users. If you share any suggestions, ideas, or feedback about the Services with Us, you agree that We may freely use and implement such feedback to improve the Services without any obligation to compensate you or credit you for the suggestion. You retain the right to continue using and sharing your ideas freely.

9. Prohibited Uses

You agree not to use the Services in any way that:

We reserve the right to investigate any suspected violation of this section and to take appropriate action, including suspending or terminating your Account, reporting the matter to relevant authorities, and pursuing legal remedies.

10. Privacy and Data

Your use of the Services is subject to our Privacy Policy and Cookie Policy, both of which are incorporated into these Terms by reference. By agreeing to these Terms, you also acknowledge and agree to the terms of our Privacy Policy and Cookie Policy.

We encourage you to read both documents carefully to understand how We collect, use, and protect your Personal Data, and what rights you have in relation to it.

In the event of any conflict between these Terms and the Privacy Policy with respect to the Processing of your Personal Data, the Privacy Policy shall prevail.

The Services may integrate with or contain links to Third-Party Services, including but not limited to third-party login providers, payment processors, analytics platforms, and print-on-demand partners. Your use of any Third-Party Services is subject to the applicable terms and privacy policies of those third parties, and We are not responsible for their content, availability, or data practices.

We do not endorse any Third-Party Services linked to or integrated with our Services. Any transactions or interactions you have with third parties are solely between you and the relevant third party, and We shall have no liability arising from such interactions.

12. Printed Book Orders

12.1 Order Process

Users may order a Printed Book through the Services by selecting the relevant option within the App and completing the order process, including providing delivery details and completing payment. All Printed Book orders are subject to acceptance by the Company and our third-party print-on-demand partner.

Printed Book ordering is available only once a User’s autobiographical content has reached the minimum page threshold required for printing. The current number of pages in your Account is displayed on your Profile page at all times. The minimum page requirement may vary from time to time, and the applicable threshold at the time of your order will be clearly shown when you initiate the printing process.

12.2 Fulfilment and Delivery

Printed Books are produced and shipped by a third-party print-on-demand partner. Production and delivery timelines are estimates only and may vary depending on your location and the partner’s production schedule. We will provide you with an estimated delivery timeframe at the time of order, but We cannot guarantee delivery within that timeframe and shall not be liable for delays caused by the print-on-demand partner, shipping carriers, customs processes, or other circumstances beyond our reasonable control.

12.3 Delivery Details

You are responsible for providing accurate and complete delivery details at the time of ordering. We are not liable for failed or delayed deliveries resulting from inaccurate or incomplete delivery information provided by you.

12.4 Pricing

The price of Printed Books, including any applicable shipping costs and taxes, will be displayed at the time of order. Prices are subject to change, but any change will not affect orders already confirmed.

12.5 Refunds and Reprints

We want you to be satisfied with your Printed Book. Refunds or reprints will be offered in the following circumstances only:

To request a refund or reprint, please contact Us at legal@nemosa.app within 14 days of receiving your order, or within 14 days of the estimated delivery date in the case of a lost order. Please include your order number and, where applicable, photographic evidence of any damage. We reserve the right to request additional information before processing a refund or reprint.

Refunds or reprints will not be offered where the issue arises from inaccurate content provided by the User, incorrect delivery details, or circumstances outside of our or our partner’s control.

12.6 Cancellations

Once a Printed Book order has been submitted and confirmed, it enters production and cannot be cancelled or modified. Please review your content and delivery details carefully before placing your order.

13. Disclaimers and Limitation of Liability

13.1 Services Provided “As Is”

The Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

13.2 Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services, including but not limited to loss of data, loss of revenue, loss of profits, or loss of goodwill, even if We have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising out of or in connection with these Terms or the Services shall not exceed the greater of: (a) the total amount paid by you to the Company in the 12 months preceding the event giving rise to the claim; or (b) EUR 100.

13.3 AI-Generated Content Disclaimer

We make no representation or warranty regarding the accuracy, completeness, or reliability of AI-Generated Content. You acknowledge that AI-Generated Content is produced by an automated system and may contain errors or inaccuracies, and that you use such content at your own risk.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

15. Term and Termination

15.1 Duration

These Terms come into effect when you create an Account or first use the Services, whichever is earlier, and remain in effect until terminated by either party.

15.2 Termination by You

You may terminate your Account and these Terms at any time by deleting your Account through the Settings of the App or by contacting Us at legal@nemosa.app. Upon termination, your access to the Services will cease and your Personal Data will be handled in accordance with our Privacy Policy.

15.3 Termination by Us

We reserve the right to suspend or terminate your Account and access to the Services at any time, with or without notice, if We reasonably determine that:

Where possible, We will provide advance notice of termination and the reasons for it, unless doing so would be contrary to legal requirements or would compromise the security of the Services or other Users.

15.4 Effect of Termination

Upon termination of your Account for any reason:

16. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Ukraine, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence, including the laws of the European Union where applicable.

Before initiating any formal dispute resolution process, you are required to contact Us at legal@nemosa.app and provide Us with a written description of your complaint and the resolution you are seeking. We will make genuine efforts to resolve your concern informally within 30 calendar days of receipt. Formal proceedings may only be initiated if the dispute remains unresolved after this period has elapsed, or if We fail to respond within 30 calendar days.

If a dispute cannot be resolved informally in accordance with Section 16.2, it shall be submitted to the competent courts of Ukraine. Users residing in the European Union retain the right to bring proceedings in the courts of their country of residence where required by applicable EU consumer protection law.

If you are a consumer resident in the European Union, you may also submit a complaint through the EU Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, or applicable legal requirements. We will notify you of any material changes by posting the updated Terms on our website and within the App, and where appropriate, by sending you a notification via email or in-app message.

The updated Terms will display the revised effective date at the top of the document. Your continued use of the Services following notification of non-material changes constitutes your acceptance of the updated Terms.

Where changes are material and require your consent under applicable law, We will seek your consent before the changes take effect. If you do not agree with the updated Terms, you must discontinue use of the Services.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact Us at legal@nemosa.app.